Refund policy

Your right of withdrawal
If you are not satisfied with your purchase, you may return it within 14 calendar days of receiving it. This is your legal right of withdrawal under French consumer law (Code de la consommation, Article L222-7). You do not need to give a reason.

How to exercise your right of withdrawal online
You can exercise your right of withdrawal directly through our website by using the online withdrawal form available on our Returns page. This form is free to use and available throughout the 14-day withdrawal period. You may also email info@dreamvioa.com if you prefer.

What to include in your request
When you contact us, please provide:

  • the email address used for your order

  • your order number

  • photos of the product as you received it

  • a brief note on why you wish to return it

We will reply within 1 business day with return instructions and a return authorisation number.

Return address
Send your return to:

Dreamvioa Returns
83 Boulevard du Montparnasse
75006 Paris, France

Please write your return authorisation number on the outside of the parcel. We recommend using a tracked service (such as Colissimo or Chronopost) and keeping the receipt until your refund is processed. Dreamvioa is not responsible for parcels lost in transit during return.

Condition of returned items
Products must be returned in their original packaging, unused, with all labels and protective films intact. Items that have been used, damaged by the customer, or returned without original packaging may be subject to a diminished refund reflecting the loss of value.

Who pays return shipping
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect. In those cases, we cover return shipping.

Refund timing
Once we receive and inspect your return, we will notify you by email. Refunds are issued within 1–2 business days of inspection. The refund is returned to the original payment method. Please allow 8 business days for the amount to appear on your statement, depending on your bank.

Defective or incorrect items
If you received a damaged, defective, or incorrect item, contact us at info@dreamvioa.com with photos within 48 hours of delivery. We will arrange a return at our cost and either replace the item or refund you in full, whichever you prefer.